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How api69 Handles Your Rights and Obligations

Every account on api69 operates under a clear set of legal terms — covering how your data is managed, what you agree to when you access the platform, and how disputes are handled.

Jurisdiction-Aware TermsAccount Data RightsDANA, OVO, GoPay Payment ConditionsPolicy Contact ChannelIndonesia-Applicable Conditions
api69 How api69 Handles Your Rights and Obligations
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request your account data, or need to flag a compliance concern, there are three ways to contact us. We aim to acknowledge legal and data requests within one business day and resolve them as quickly as the review process allows. Include your registered account email and the nature of your request so the right team picks it up without delay.

Team online

Live Chat Support

Open the chat widget from any page on api69. Describe your legal or data query clearly, and our team will route it to the correct handler.

Email Policy Team

Send your request to our support email address listed in your account dashboard. Attach any relevant account reference or transaction ID for faster processing.

Account Help Centre

Log into your api69 account, head to the Help section, and submit a policy or data request form directly — the form goes straight to our compliance queue.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

Your account security and data integrity are handled through a combination of technical controls and clear policy commitments. We use SSL encryption across all pages and payment flows, including DANA, OVO, and GoPay transactions. Cookies are used to keep your session active, remember your display preferences, and support fraud-detection processes — not to sell your data to third parties. You can request changes to your personal data or ask us to delete your account record by contacting support through any of the channels above.

Data Retention Schedule

Account data, including wallet transaction logs for DANA, OVO and GoPay, is retained for the period required by applicable law, then deleted or anonymised on a rolling schedule.

Cookie Policy

We use session cookies, preference cookies and security cookies. You can manage non-essential cookies through your browser settings at any time without losing account access.

Account Security Controls

Login is protected by OTP verification sent to your registered mobile number. If you notice unauthorised access, contact us immediately and we will suspend the account pending review.

Your Right to Access and Correct Data

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request account deletion. Submit the request through live chat or the account Help Centre.

Common Questions About Your Legal Rights on api69

These questions come up regularly when our account holders want to understand their rights, how their data is used, and what the terms actually mean in practice. If your question is not covered here, the support team is available through live chat and email.

They apply to anyone who creates an account on api69 and accesses the platform where local law and eligible regions permit it. Opening an account means you have agreed to these conditions.

Submit a data access request through the account Help Centre or via email to our support address. Include your registered account email so we can verify your identity before releasing any data.

Yes. All wallet transactions through DANA, OVO and GoPay are logged in your account history and retained for the period required by applicable law, after which they are deleted or anonymised.

You can request deletion through live chat or the Help Centre form. We will process the request in line with our retention obligations — some data may need to be kept for a legally required period before deletion.

Updated terms are posted on this page. Continuing to use your account after an update is posted means you accept the new version. If you disagree, contact support to close your account.

Access depends on local law and the eligible regions in which api69 operates. Where Indonesian regulation conflicts with a provision in these terms, the applicable local rule takes precedence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.